Salesforce Admin FAQ (15+ Questions Answered)

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The job profession of a “Salesforce Admin” was relatively unheard of 10 years ago, but with the meteoric rise of Salesforce’s cloud computing products, it has become a popular career choice.

You might have arrived at this page as your company has just purchased Salesforce, or maybe you have heard about how great a profession as a Salesforce Admin is. Well, I hope to answer all your questions about this role, and how to pursue it if you choose.

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What is Salesforce?

Salesforce is a company that sells cloud Customer Relationship Management (CRM) software. Founded in 1999, Salesforce has pioneered the cloud computing space and now hold the #1 spot for market share in CRM. If you are new to Salesforce, check out our full explanation below

Read More: What is Salesforce & Why is it so Popular?

Who uses Salesforce?

Salesforce’s main offering is their CRM software that allows companies to store details about their customers, what products they have bought, and their interactions with them. Salesforce sells a variety of products that support different business processes, such as sales, customer support, marketing, and many more. Companies will often use many Salesforce products to tie different departments together.

What is a Salesforce Admin?

Salesforce Admins are hired by companies that purchase and use Salesforce, to maintain and improve the software to match ever-evolving business requirements. 

What does a Salesforce Admin do?

A Salesforce Admin has a wide range of responsibilities that include maintenance of the platform, fixing any bugs, customizing the platform, training users, creating reports, as well as listening to user’s requirements to further develop Salesforce. A Salesforce Admins role will differ from one company to another, depending on the company size among other factors. But the core responsibilities above will be similar from role to role.

Why do companies need a Salesforce Admin?

As Salesforce is a business-critical tool, it is important that a skilled individual can support the company with bugs, changes, issues, training, and improvements to the tool. If a company does not hire a Salesforce Admin, the tool may become unused due to adoption issues as users become frustrated with the system. 

Is a Salesforce Admin a good career option?

Becoming a Salesforce Admin is a fantastic career option. Salesforce are growing by around 30% year on year, which means there is an ever-growing demand for Salesforce Admins to support the companies that purchase it. In addition, the role is well paid, provides great career opportunities, and allows individuals to problem solve and create solutions to complex business challenges. The Salesforce ecosystem also has a fantastic culture, read more about the “Ohana” here

How much money does a Salesforce Admin make?

A Salesforce Admin’s salary will largely depend on your location and your seniority. Below you will find averages for a mid-level Salesforce Admin in various countries, but for a full breakdown, check out our Admin Average Salary Guide below…

Read More: Salesforce Admin Salary Guide 2021

United States – $107,510

United Kingdom – £45,427

Germany – €48,425

Australia – $108,145

How do I become a Salesforce Admin?

There are a few ways to become a Salesforce Admin, the path ahead will depend on your current role and your background. If you are lucky enough to be working for a company that is using Salesforce, or is just about to implement Salesforce, you may get a chance to move into the team implementing it. This is often referred to as becoming an “Accidental Admin”, as Salesforce has come to you! This is obviously a unique situation and a lot of people aren’t lucky enough to be in this position. 

If you are looking to switch jobs and become a Salesforce Admin, you will need to learn in your own time in order to obtain the relevant skills. You may be able to find yourself a junior position after obtaining the Salesforce Admin Certification, or you may need to work for free in order to obtain experience before you can apply for jobs.

Read More: Ultimate Guide to Getting a Salesforce Job

How do I learn Salesforce?

Anyone that asks this question will be provided with the same answer, Trailhead! Due to the demand of Salesforce professionals, Salesforce have created a free learning platform called Trailhead. Here you can truly become proficient in the platform and all its products in order to revise and pass the Salesforce Admin Certification. There is also a huge amount of resources on the web such as blogs and videos. 

What is the Salesforce Admin Certification?

The Certified Salesforce Admin Certification is a  professional qualification that shows employers that you have obtained a certain amount of knowledge about the platform. It can be taken online through proctored test conditions, or at a test center. The Salesforce Admin Certification is a 60 question multiple-choice exam that takes you through all aspects of the core platform. 

Most employers hiring for an Admin position will require this certification as proof that you know what you are talking about. The good news is, all of the resources to pass this test are available online and through Trailhead. It’s not easy, but anyone can pass this exam with some hard work.

Is the Salesforce Admin Certification easy?

The Salesforce Admin Certification is a professional qualification, and you will not be able to pass it unless you spend a lot of time learning all about the Salesforce platform. However, the exam is multiple-choice, that means if you put in the work required to understand the platform and how it works, the exam is very achievable for anyone that puts in the hard work. 

How much does the Salesforce Admin Exam cost?

The Salesforce Admin Exam costs $200 to take. If you fail and need to re-try the exam, the cost is lowered to $100. 

Where can I book the Salesforce Admin Exam?

The Salesforce Admin Exam can be booked through Salesforce’s online portal through WebAssessor. Once signed up, you can choose the exam, and whether you would like to take it online or at a test center. 

How do I get a job as a Salesforce Admin?

Employers will usually want you to have a minimum number of years experience working with Salesforce before they will hire you, they will also want to see that you have the certified administrator exam. This can be tricky as it’s the classic chicken and egg situation, you can’t get a job without experience, but you can’t get experience without a job.

Employers will hire junior Salesforce Admin positions to join their team, and therefore if you have an impressive CV this will be something to look out for. In addition, if you are interested in going down the Salesforce Consultant route, it’s quite common for consultancies to hire junior or graduate positions to train them up quickly.

Depending on your professional background you may be able to supplement your Salesforce Admin role to make your CV more attractive. For example, if you have a background in project management, this is a very valuable skill for a Salesforce consultancy, and possibly for a Salesforce Admin position if you will be running projects.

How do I get Salesforce Admin experience?

The million-dollar question, how to get Salesforce Admin experience if you can’t get a job? Well the good news is that the demand for Salesforce Admins is higher than ever, therefore if you can demonstrate to employers that you know what you are talking about, you will be in a good position. There are a few main ways to look at getting experience, check out our full article below…

Read More: How Do I Get Salesforce Experience?

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