Case auto-response workflow
Whenever you submit a case online, most companies will send you an automated email response telling you some basic information about your case. This can include the description about...
Unassigned High Priority case Workflow
Following on from my previous post 8 Essential Service Cloud Workflows regarding alerting certain users when a high priority case comes in, I have noticed that this is not...
Key Customer Case Notification
So as mentioned in my post 8 Essential Service Cloud Workflows using a Key account field coupled with various workflows can bring real benefit to your business. The principal behind...
High Priority Case Workflow
Whatever you call your high priority cases in your organisation P1’s, High, Red’s or Urgent, they are of the upmost important. Hoping that they do not come around too...
Qualtrics for Salesforce Review
For some reason I’ve kind of fallen into the world of Survey integration and Salesforce unintentionally, I just always seem to end up with projects where we need to...
Cloning Child Records in Salesforce – Super Clone App
Cloning Child Records in Salesforce A problem that cropped up a while ago for me along with a lot of other people in the Salesforce community is how do...
